Cancellation and Refund Policy

Effective 2 October 2026.

Monthly subscriptions

RepeatTrack plans are charged by the month. Online payments, when enabled, may renew monthly. Manual PromptPay or bank transfer does not renew automatically; each period requires another transfer and our verification. Your Billing page shows the current paid-through date.

Cancellation

Use “Cancel at period end” on the Billing page or contact support. Cancellation stops future online renewals at the end of the current paid period. Paid access continues through that period unless the service is suspended for a separate reason under the Terms. A manual plan simply ends after its paid period if you do not pay for another period.

Refund requests

Cancelling does not automatically refund the current paid month. If a charge appears incorrect, duplicated, or the service was unavailable, contact support with your business email, payment reference, date, and reason. We review each request against the payment and service record and explain the outcome. Any refund approved for a manual transfer is arranged directly with the payer; an approved online refund uses the payment provider where available. Applicable consumer rights remain unaffected.